Photography and Videography Terms and Conditions

Business name: Marie van Hoorn
Email: info@marievanhoorn.com
Telephone: +31 6 2110 7890

These Terms and Conditions apply to all photography and videography services provided by Marie van Hoorn (“we,” “us,” or “the Business”).The individual or organization booking our services is referred to as the “Client.”By booking a session, paying a reservation fee, accepting a quotation, signing an agreement, or instructing us to begin work, the Client confirms that they have read, understood, and accepted these Terms and Conditions.

1. Bookings and Reservation Fees:
A booking is confirmed only after:We have accepted the booking;The Client has provided all requested booking information; andWe have received the required reservation fee.Dates discussed before confirmation are provisional and may be offered to another client.The reservation fee will be applied toward the total price of the session. Refunds of the reservation fee are subject to the cancellation policy below.

2. Prices and Payment:
The services, deliverables, total price, and payment schedule will be stated in the applicable package, quotation, invoice, proposal, or booking confirmation.Unless otherwise agreed in writing, the remaining balance must be paid by 1 day prior the photoshoot. We may withhold attendance, production, editing, or delivery while any payment remains outstanding.Additional services or expenses may be charged separately, including:Additional photography or filming time;Travel outside the agreed service area;Parking, accommodation, or transportation;Location and permit fees;Special equipment or assistants;Additional editing or retouching;Expedited delivery; andProducts or services not included in the original booking.Additional time will be charged at a specific rate per hour.

3. Standard Session Cancellation Policy:
This section applies to all photography and videography sessions except weddings.All cancellation requests must be submitted in writing. Refund eligibility is determined by the number of calendar days between the date we receive the cancellation request and the scheduled session date.22 or more days before the session: 100% of the reservation fee will be refunded.15–21 days before the session: 50% of the reservation fee will be refunded.3–14 days before the session: 15% of the reservation fee will be refunded.Fewer than 3 days before the session: No refund will be provided.Cancellation on the day before or the day of the session: No refund will be provided.No-show: The full price of the booked session will be charged.Approved refunds will be issued using the original payment method within 30 business days.

4. Wedding Cancellation Policy:
Wedding dates are often reserved well in advance and require additional planning and preparation. The following cancellation policy applies specifically to wedding photography and videography:30 or more days before the wedding: 50% of the reservation fee will be refunded.2–29 days before the wedding: 30% of the reservation fee will be refunded.Cancellation on the day before or the day of the wedding: No refund will be provided.No-show or failure to provide access to the wedding: The full contracted price of the wedding photography or videography services will be charged.All wedding cancellation requests must be submitted in writing. Approved refunds will be issued using the original payment method within 30 business days.

5. Rescheduling:
Requests to reschedule must be submitted in writing and are subject to our availability.Any reservation fee transferred to a new date may be used only once. A further rescheduling request may be treated as a cancellation and may be subject to the applicable cancellation policy.If an outdoor session cannot reasonably proceed because of severe weather or unsafe conditions, we may agree to:Move the session indoors;Select a different location; orReschedule the session to an available date.A scheduling conflict, change of plans, illness, travel disruption, or personal emergency affecting the Client does not automatically entitle the Client to a refund outside the cancellation policy.

6. Client Responsibilities:
The Client is responsible for:Providing complete and accurate booking information;Arriving on time and ensuring all participants are prepared;Obtaining permission to photograph or film at the selected location;Obtaining any required permits or venue approvals;Informing participants that photography or filming will take place;Identifying important people, moments, products, or details that must be captured;Providing a safe and suitable working environment; andInforming us of any relevant restrictions before the session.The Client is responsible for obtaining any permissions required from property owners, venues, performers, participants, or other rights holders unless we expressly agree otherwise in writing.We are not responsible for missed photographs or footage caused by lateness, restricted access, venue rules, poor weather, participant behavior, interference from guests or suppliers, incorrect information, or circumstances outside our reasonable control.

7. Late Arrival:
Sessions begin and end at the times stated in the booking confirmation.If the Client or any participant arrives late, the session may still end at the originally scheduled time. The session price will not be reduced because of lateness.If we are available to extend the session, additional time may be charged at the applicable overtime rate.

8. Creative Style and Artistic Control:
The Client confirms that they have reviewed our portfolio and are familiar with our photography, videography, editing, and production style.We retain creative and artistic control over:Composition and posing;Lighting and equipment;Recording methods;Photograph and footage selection;Retouching and editing;Color correction and grading;Music and sequencing, where applicable; andThe overall presentation of the final work.We do not guarantee that every photograph or video clip recorded during a session will be delivered.Test images, duplicates, blurred content, technically unsuitable material, unflattering images, and other rejected content may be permanently deleted.Requests for substantial changes outside our usual style or the agreed scope may incur an additional fee.

9. Delivery:
The approximate number and type of final photographs, videos, or other products included will be stated in the Client’s package or booking confirmation.The estimated delivery time is 30 business days after the session, unless specified differently in the photoshoot document I sent you prior the session. Delivery times are estimates unless we expressly agree to a fixed deadline in writing.Raw or unedited photographs, original footage, editable project files, and other source materials are not included unless expressly agreed in writing.The Client is responsible for downloading and securely backing up delivered files. Online galleries and download links may expire after 365 days.We may retain project files for approximately 12 months following delivery. We do not guarantee permanent storage, and files may be deleted after this period without further notice.

10. Revisions:
The Client must request any corrections or revisions within 3 days of delivery.The booking includes 1 round of reasonable revisions, if stated in the selected package.Additional revisions, substantial changes, re-editing, or requests made after the revision period may incur an additional charge.A revision does not include changing our overall creative style or recreating material that was not captured during the session.

11. Copyright and Ownership:
Unless otherwise agreed in writing, all photographs, recordings, footage, edits, graphics, and other creative material produced by us remain the intellectual property of Marie van Hoorn and are protected by applicable copyright laws.Payment for our services does not transfer copyright or ownership to the Client.The Client may not sell, license, reproduce for commercial purposes, remove watermarks from, materially alter, or allow a third party to edit the delivered work unless permitted by the agreed license or authorized by us in writing.

12. Client Usage Rights: Once the full booking price has been paid, the Client receives a non-exclusive license to use the final delivered photographs and videos for the purposes included in the selected package.Unless commercial use is expressly included, the Client may use the delivered content only for personal and non-commercial purposes.The Client must obtain our written permission before using the content for:Business advertising;Paid promotional campaigns;Product packaging;Resale or merchandising;Commercial publications;Third-party licensing; orAny other commercial purpose not included in the selected package.Where reasonably practical, credit should be provided as:Photography/videography by Marie van Hoorn
@shotsbymarievanhoorn

13. Portfolio and Marketing Use:
Marie van Hoorn would like to use selected photographs and videos from its sessions to present and promote its photography and videography services.This may include publication through:Our website and online portfolio;Our organic social-media accounts;Printed promotional materials;Studio displays, sample albums, and showreels;Digital and paid advertising; andProfessional exhibitions, competitions, publications, and award submissions.This may include photographs and videos from cake-smash, Christmas, birthday, family, and other children’s sessions.We will use identifiable photographs or videos for these purposes only after obtaining the required permission. Marketing permission is voluntary and is not required to book or participate in a session. Refusing permission will not affect the price, quality, or delivery of our photography or videography services.Permission for the marketing use of identifiable photographs or videos of children will be requested separately in the form completed during the booking process. The booking form will allow the parent or legal representative to grant or refuse this permission.When a child is identifiable, permission must be provided by the child’s parent or legal representative. If children from more than one family participate, permission must be obtained from the parent or legal representative of each identifiable child.When permission has been provided, Marie van Hoorn may select, crop, resize, retouch, edit, publish, and display the authorized photographs and videos for the purposes described in the booking form.We will not publish a child’s full name, home address, school, contact details, or other sensitive identifying information alongside the content.Marketing permission may be withdrawn for future use at any time by contacting info@marievanhoorn.comWithdrawing permission does not affect uses that occurred lawfully before the withdrawal was received. After receiving a withdrawal request, we will stop new marketing use and remove the content from channels under our control where reasonably and legally required.Additional information about how we process photographs, videos, and personal information is available in our Privacy Statement. 

14. Participants and Model Releases:
The Client confirms that they have the authority to grant the permissions in these Terms for themselves.Where legally permitted, the Client is responsible for informing all participants that images or footage from the session may be used for our portfolio and marketing purposes.If separate consent is legally required from an identifiable participant, the Client agrees to assist us in obtaining that consent.A participant who does not consent to being included in marketing or portfolio materials must notify us—or be identified to us by the Client—before the session begins.We may request that the Client or individual participants sign a separate image, likeness, voice, or model release.

15. Privacy and Personal Information:
We may collect and use personal information when reasonably necessary to:Process and manage bookings;Communicate with the Client;Provide and deliver our services;Process payments;Maintain legal and business records;Protect our legal rights; andExercise the marketing and portfolio permissions granted under these Terms.We will handle personal information in accordance with applicable privacy and data-protection laws and our Privacy Policy, where applicable.The Client must not provide sensitive or private information about another person unless authorized to do so.

16. Safety and Conduct:
We may suspend or end a session if we reasonably believe the conditions are unsafe, unlawful, abusive, threatening, discriminatory, or likely to damage our staff or equipment.If a session is ended because of the conduct of the Client, a participant, or a guest, the Client will remain responsible for the agreed fees.The Client is responsible for damage to our equipment or property caused by the Client, participants, guests, children, or animals under the Client’s supervision, except where the damage results from our negligence.

17. Events Outside Our Control:
We take reasonable precautions to maintain our equipment and protect recorded material. However, unexpected technical issues and events outside our control may occur.We will not be responsible for a delay or failure caused by circumstances outside our reasonable control, including:Serious illness or injury;Severe weather or natural disasters;Venue closure;Government restrictions;Transport disruption;Power or internet failure;Equipment malfunction;Data corruption; orOther unavoidable emergencies.If we cannot provide the agreed services, we may arrange a suitable replacement professional, reschedule the booking, provide an appropriate partial refund, or refund the amount paid for the services we cannot provide.

18. Limitation of Liability:
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.To the fullest extent permitted by law, our total liability arising from a booking will not exceed the amount paid by the Client for that booking.We will not be responsible for indirect or consequential losses, including lost income, lost business opportunities, reputational damage, or loss caused by the Client’s failure to download and back up delivered files.If photographs or footage are lost, damaged, or unusable because of a technical failure for which we are legally responsible, our liability will be limited to an appropriate refund or reshoot, where practical and legally permitted.

19. Complaints:
Any complaint or concern must be submitted to info@marievanhoorn.com within 15 days of delivery.The Client must describe the issue and allow us a reasonable opportunity to investigate and, where appropriate, correct it.

20. Changes to the Booking:
Changes to the services, deliverables, schedule, fees, licensing rights, confidentiality requirements, or marketing permissions must be agreed in writing.If a booking confirmation, quotation, proposal, or invoice conflicts with these Terms, the more specific written provision will apply to that booking.

21. Severability:
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.The invalid provision will be adjusted only to the minimum extent necessary to make it enforceable, where legally permitted.

22. Governing Law and Disputes:
These Terms are governed by the laws of the Kingdom of the Netherlands.The Client and Marie van Hoorn agree to first attempt to resolve any dispute through good-faith discussion.If a dispute cannot be resolved informally, it will be submitted to the courts of Dronten unless applicable consumer law gives the Client the right to bring proceedings elsewhere.

23. Acceptance of These Terms:
By submitting a booking request, selecting an acceptance checkbox, paying a reservation fee, signing an agreement, or otherwise confirming a booking, the Client confirms that they have read, understood, and accepted these Terms and Conditions.


Last updated: 21 August, 2026